The Basics
Our Scout + Rebel customer support hours are Monday thru Friday from 9:00 AM to 5:00 PM EST (Eastern Standard Time). Our offices are closed weekends and all recognized US holidays. Orders are processed within 48 hours of completed transaction whenever possible and any order that falls on a weekend or holiday will be processed on the following business day.
If you have any questions regarding a recent order please submit your information in the form provided and a member of our team will get back to you as soon as possible.
Any topic you are interested in that is not covered here, please visit our FAQs page for additional info.
Shipping Info
Currently we offer free domestic shipping in the continental US on all orders over $150. This free shipping offer is subject to change depending on carrier rates.
Scout + Rebel offers shipping rates for all domestic orders via USPS, UPS or FedEx. You will have shipping options to choose from at checkout.
Customer orders are processed within 48 business hours and each new order receives an automated email notification with the date of shipment and the carrier's tracking details.
For those high demand items, limited edition items or carrier issues, your order may be slightly delayed. Customers will be notified via email of any pending delay. Please be sure that when you are placing your order that you submit accurate shipping information regarding your street address, city and state and the contact information your provide with your order. We will ship to the address provided and are not responsible for lost or stolen packages due to incorrect shipping information.
At this time Scout + Rebel cannot ship to P.O. Boxes.
International orders are welcome and appreciated and those customers will have the option to choose USPS International Priority or UPS International Air. These carriers price their shipping rates according to current fuel charges and we do not afford nor do we track or monitor duties in your country once the order has left the US. Please check with your local Customs office for your duty rates.
Scout + Rebel will charge a shipping and handling fee of $4.95 on every international order.